Privacy Policy

We collect information that you provide directly to us, information collected automatically when you use our services, and information from third-party sources.

Information you provide:

• Full name, email address, phone number, and delivery/billing address
• Shipment details including sender/recipient information, parcel weight, and declared value
• Payment information (processed securely via third-party payment gateways; we do not store card details)
• Communications you send us via email, WhatsApp, or the contact form
• Business registration or GST details if applicable for corporate accounts

Information collected automatically:

• IP address, browser type, device type, and operating system
• Pages visited, time spent, referral source, and clickstream data
• Cookie identifiers and similar tracking technologies

• To process and fulfill shipments, including generating waybills and delivery records
• To communicate order status, tracking updates, and delivery confirmations
• To respond to your inquiries and provide customer support
• To generate invoices, receipts, and maintain billing records
• To improve our website, services, and operational processes through analytics
• To send service updates, promotional offers, or logistics news (only with your consent)
• To comply with legal obligations, court orders, or regulatory requirements
• To detect and prevent fraud, unauthorized access, or security incidents

Hans Air Express does not sell, rent, or trade your personal information. We may share information in the following limited circumstances:

• Logistics partners & carriers: Recipient details shared with airline operators, customs agents, last-mile delivery partners, or warehouse operators to fulfill your shipment
• Payment processors: Billing data shared securely with payment gateways (e.g., Razorpay, Paytm) for transaction processing
• Technology & IT vendors: Service providers who host our website, manage CRM, or provide analytics tools under strict confidentiality agreements
• Legal authorities: Where required by law, regulation, court order, or to protect our legal rights and safety
• Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the successor entity

All third parties are contractually bound to maintain confidentiality and use your data only for specified purposes.

Our website uses cookies and similar technologies to enhance your browsing experience, analyse traffic, and remember your preferences.

• Essential cookies: Necessary for the website to function correctly (e.g., session cookies)
• Analytics cookies: Tools like Google Analytics help us understand how visitors interact with our site
• Marketing cookies: Used to deliver relevant advertisements if you have opted in

You may control or disable cookies through your browser settings. Note that disabling certain cookies may affect site functionality. You can opt out of Google Analytics tracking via the Google Analytics Opt-out Add-on.

We implement commercially reasonable technical and organisational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted through our website
• Access controls limiting data access to authorised personnel only
• Regular security audits and vulnerability assessments
• Secure data storage with encrypted backups

No method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach, we will notify affected parties as required by applicable law.

We retain your personal information for as long as necessary to:

• Fulfil the purpose for which it was collected
• Comply with statutory obligations (e.g., GST records, customs documentation — typically 7 years)
• Resolve disputes and enforce our agreements

When data is no longer required, we securely delete or anonymise it in accordance with our internal data retention policy.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request erasure of your personal data (subject to legal retention obligations)
• Restriction: Request we limit processing of your data in certain circumstances
• Portability: Receive your data in a structured, commonly used, machine-readable format
• Objection: Object to processing based on legitimate interests or direct marketing
• Withdraw consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at csd@hansairexpress.com. We will respond within 30 days.

Our website may contain links to third-party websites, courier tracking portals, or payment gateways. Hans Air Express is not responsible for the privacy practices of those websites and encourages you to review their privacy policies before providing any personal information.

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information promptly. If you believe a minor has submitted data to us, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us:

• Hans Air Express
• Email: csd@hansairexpress.com  |  hansairexpress@gmail.com
• Phone: +91 902-964-2249  |  +91 961-954-4843
• Location: Mumbai, Maharashtra, India